Terms And Conditions

The name of the Company is The Reel Picture Ltd. Vat Number 8244813B.

By accessing and using The Reel Picture website/app or box office, the customer accepts and agrees to be legally bound by the Terms and Conditions and acknowledges that The Reel Picture, the owner and administrator of the web site/app and cinemas, has the right to amend or vary these Terms and Conditions and any of the contents of the web site from time to time at its sole discretion.

You may purchase a ticket via our website/app, over the phone or directly at box office.
The Reel Picture accepts Cash/Card payments.
PLEASE NOTE ALL TICKETS PURCHASED ARE NON REFUNDABLE.

All vouchers, gift cards and discounts must be exchanged for a valid Cinema Ticket.

Adult – A person aged 15 and over
Child – A person aged 14 and under
OAP – A person aged 65 and over
Student – A person who holds a valid/in date student card

The Reel Picture include some mandatory charges and optional charges when booking your ticket.

Booking Fee – 50cent per ticket, this fee is applied to online/app and telephone sales
VIP – A charge of €1 per seat is applied if the customer purchases a VIP seat.   
Flexible Order – ONLY AVAILABLE ONLINE- If  the customer opts into the flexible order option a charge of €1 is applied to the order.
3D Films - 3D movies are charged at standard ticket prices. A compatible pair of 3D glasses are required for viewing. A customer may bring their own pair of 3D glasses to view a movie. Should a customer wish to purchase a pair, the charge for a new pair of 3D glasses is €1.
The cinema is not liable for any issues with glasses not purchased on the date of performance.

All films carry an age restriction 12A, 15A, 16 or 18 even if a ticket has been purchased online, the customer must bring photo Identification, such as a passport, driving license, Garda Age Card or official student card. If the customer cannot provide ID when requested, the customer will not be admitted to the screen.

The final decision on this matter rests with the Manager on duty. All children under the age of 12 must be accompanied by a parent/guardian over the age of 18.
Film Certification is the law.
Please see the Film Classification section of the Website for further details.

Please note we operate a seat allocation system.
The seat that a customer books and pays for is the seat the customer sits in.

 

There are two seat options available
Classic – Standard cinema seat.
VIP- Wider, reclining seat with extra legroom – Charged at €1 extra

 

Please note if a customer books a classic cinema seat and wishes to sit in a VIP seat they must purchase a VIP upgrade. 
This can only be done before a film starts.
Once a film starts the customer must sit in the seat allocated to them.
Seat allocation details (including seat type) can be found printed on the bottom of their tickets or printed on their E-Tickets. If a customer is unsure where to sit they should seek staff assistance.
Any customer found sitting in a VIP seat whilst holding a ticket for a classic seat, will be asked to move back to their original seat, regardless of whether the seat is occupied or not.

A booking can be made via our website/app, over the phone or by calling to our box office.

Any booking errors made by the customer are not the fault of the cinema.
If access to a film is denied to a customer as a result of the customer supplying the wrong booking information the cinema will not be at fault.
No refund will be given.
If you fail to attend a performance for whatever reason you are not entitled to a refund. 

Your data will be held securely by the company and will not be passed on to any third parties without your express permission. Data collected will only be used in accordance with the purpose for which it was collected, and will not be used for any other use than that related to the cinema. For more Information on how we handle your data please see our Privacy Policy

Select the flexible order option when booking your tickets (online only).
A charge of €1 will be applied to your order.
If you need to move your booking, contact the cinemas directly up to 60 mins before the start time of the performance.

 

The cost of the flexible order is €1 per order.

To move your flexible order contact box office of the cinema you booked for using the following phone number;
Ballincollig 021-4876300
Blackpool 021-4211415

Flexible order applies to the whole order, orders cannot be split or partially moved.
A Flexible order can only be moved once.
ALL TICKETS NON REFUNDABLE – NO REFUNDS WILL BE OFFERED if you can’t make your performance.
This does not affect your statutory rights.
Flexible orders only available with online bookings.

To collect a booked ticket the customer must present the Qr code/booking reference number received via email. If the customer doesn’t receive an email please contact either cinema (Blackpool 021-4211415, Ballincollig 021-4876300). They will then supply a booking reference number.

When booking in the app your tickets are stored in the ticket section of the app.
Present these tickets to a staff member for scanning.  

When booking over the phone a staff member will call out your booking reference number. Make note of this reference and give it to staff member when you arrive to collect your tickets.

When purchasing advance sales via box office. You will receive your admission tickets there and then. Please keep these tickets safe, as lost or stolen tickets cannot be replaced.

At all times we ask that customers respect our staff.

Should a customer become aggressive, rude or intimidating towards staff, they will be asked to leave the building immediately, without refund or resolution to any issues they may have.  
Once in the screen we ask customers to be courteous to those around them.
Should a customer exhibit any anti-social behaviour or disrupt a screen they will be asked to leave without a refund.

Anti-social behaviour can include but not limited to;
Talking Excessively, Shouting, use of mobile phone/tablets, aggressive behaviour, intoxicated behaviour or being a danger to themselves or others.

 Please note all areas of our cinemas are Alcohol free.  
If a person is suspected of being in the possession of alcohol, they may be asked to surrender it and claim it back when leaving the premises.

 If a customer feels they have an issue they may seek out the manager on duty immediately for a fast resolution to any complaint.
Should a customer wish to complain after a visit please contact the necessary cinema directly, asking for the manager on duty.
All complaints are investigated thoroughly.  
A valid ticket is required when making a complaint after a visit.